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Return & Privacy Policy 

*Important Update: Shipping carriers are currently experiencing delays. The shipping times and delivery windows are estimates only and cannot be guaranteed.*

 

RETURN & PRIVACY POLICY 

PRIVACY POLICY

Vanda Salon's policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered to in order to keep your personal information private.

 

In an effort to provide the best service to our clients, Vanda Salon periodically sends out special offers and discounts via electronic notice (email). At any time you may unsubscribe to our notices, simple use the unsubscribe link in the footer section of our email.

 

SECURED SHOPPING

To ensure your shopping experience is safe and secure, our site is designed using SSL Certificates (https://) and AWS Cloud Security. This encryption keeps your personal information, including your credit card, secure from theft. Our web site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.

 

PAYMENT OPTIONS

We accept the following credit cards: Visa, MasterCard, Discover, American Express and PayPal. 

 

NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

 

ORDER CHANGES

A fee of $12.00 will automatically be charged for any changes or modifications you request to your order after the order is placed. This includes item, size, payment, and shipping. Requests for changes to orders will be accepted up to 10:00 AM (PST) the following business day.

 

ORDER PROCESSING

Orders are not processed on weekends and holidays. Products ship within 7-10 business days.  Custom order time may take up to 30 business days.  

 

SHIPPING POLICIES

All orders within the US are shipped via USPS with receipt confirmation and insurance. It takes approximately 10-14 business days for orders to be delivered. Orders would be shipped once payment is confirmed and cleared. International orders typically take up to 20 business days for delivery and are shipped via FedEx (Orders to Canada ship via USPS Express). 

 

INTERNATIONAL SHIPPING

We do ship internationally. However, we only accept Paypal, Western Union, and bank wire transfers from International customers. Paypal does not service all countries. If this is the case then Western Union may be your best option. To place a Western Union or bank transfer order with us, please contact customer service with your order requirements. We do not accept credit card payments through our website or over the phone for international orders, this is due to concerns of fraud. We use USPS International shipping and FEDEX to ship outside of the Domestic United States. These shipping options are made available to you when you register an account, and when you select the shipping destination for your order during the checkout process.

 

International Shipments must clear customs. The rules and requirements for customs clearance vary by country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment. 

 

Vanda Salon reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.
 

Due to problems with missing shipments and fraud attempts, All Shipments require a signed signature upon delivery. Packages can not be left at doorstep or mailboxes.

 

Please note, someone must be there to sign for the package. Fedex will attempt to obtain a signature at the time of delivery. We are sorry, but we do not have any way to give special delivery instructions to the USPS delivery person and any such instructions will be ignored. USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer’s responsibility to arrange for package pick-up if necessary. No refunds will be issued for refused or abandoned shipments.

 

LOST SHIPMENTS

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by phone or email immediately. We will contact FedEx right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending FedEx's investigation of the situation. If the product comes returned to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.

 

RETURN AND EXCHANGE POLICY 

 

All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. We take great pride in our product and it is guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen.


 

We’re confident in our products, and we’re pleased to offer an exchange policy unlike other companies in the event you are not completely satisfied with your purchase. Please remember to place your order with care and ask all questions before hand and follow our maintenance instructions after purchase.


 

Please review and inspect your hair upon receipt. If you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 14 calendar days from the date of received (a 15% restocking fee will be applied).  


 

Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of all products in question. 


 

Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft, cutting lace or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Vanda Salon verifies and agrees that the product is defective in any way, Vanda Salon will then exchange the item. 


 

NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES AND FRONTALS, THEY CANNOT BE EXCHANGED.


 

All exchanges must meet the following conditions:

  • Must not be removed from the security zip ties

  • Hair has not been installed, colored, cut, or altered

  • If an item has lace, the lace must remain intact and cannot be cut

  • Must be within 10 days From the delivered date

  • Must be in the original packaging with tags attached

  • A return authorization request must be submitted by phone or email.

Customers must ship items back at their own expense.

 

Exchanges that do not have a Return Authorization created within the return window will not be permitted. Please allow 96 hours upon receipt for your returned item(s) to be inspected. Exchanges will take anywhere between 7-10 business days to be processed.


 

PRODUCT AVAILABILITY

If the product you ordered is not available, Vanda Salon will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a viable option for you and you wish to cancel your order completely, we will issue your payment as a refund.

Undeliverable Packages, Incorrect Addresses, And Refused Deliveries

Your order will normally be shipped via USPS or FedEx to the address you provide. Tracking numbers are sent to your email address as soon as a shipping label is created. If you do not receive a tracking number, please let us know. Use your USPS/Fedex tracking number to track your package in transit.

 

Incomplete or incorrect address information are the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. FedEx charges a service fee for address corrections. With USPS, it is not possible to change the shipping address after shipment, under any circumstances. You will be charged for any additional fees caused by bad address information. Vanda Salon is not responsible for stolen packages.


 

DIGITAL IMAGES DISCLAIMER

All pictures shown are professionally shot and have been provided by the manufacturer. Wigs shown have been styled for the photo to show full potential. Personal results may vary.

 

COLOR DISCREPANCIES

Vanda Salon is not responsible for color recommendations made by representatives not meeting customer expectations. The description of a color is given as accurately as possible, but is subject to opinion person-to-person. For best results, please purchase a color ring for the most accurate color choice prior to getting a wig.

 

LIMITATION OF LIABILITY 

Vanda Salon does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Vanda Salon will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Vanda Salon is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Vanda Salon is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

 

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at:
 

Vanda Salon

5669 SnellAve., P.O. Box 428

San Jose, CA 95123

408-224-1224

email@vandasalon.net

 

Last Modified 3/23/23

Appointment Policy

30% non-refundable. deposit required in securing appointments

 

In the event that additional time or more products are needed, additional costs may be applied. However if you ask we will be happy to quote you the cost prior to your service. 

 

Broken appointments result in a loss of time for everyone. If you are unable to keep this appointment please give a 48-hour notice to avoid fees.

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